Pause Support

Email annamoni2011@gmail.com with your question. Pause is made by a small team, so replies are written by a person rather than generated automatically. We aim to answer every message and get back to you as soon as we reasonably can.

To help us answer on the first reply, please include:

• Your iPhone model and iOS version
• The Pause version number, if you can see it
• What you expected to happen, and what happened instead
• A screenshot or screen recording, if the issue is visual

Pause asks for Screen Time (Family Controls) authorization so it can place an intentional step in front of the apps you select. Without that permission, app selection and the pause step cannot work.

If you declined the prompt, or the permission was turned off later:

• Open Pause again and continue through setup — it will ask for authorization once more.
• If no prompt appears, check iOS Settings → Screen Time and confirm Screen Time is enabled for this device.
• In iOS Settings → Screen Time, review the apps allowed to use Screen Time access and make sure Pause is permitted.
• Restart your iPhone if the authorization prompt still does not appear, then reopen Pause.

You can revoke this permission at any time in iOS Settings. Doing so stops Pause from acting on your selected apps.

Your selection is made through Apple’s own app picker, which hands Pause opaque tokens rather than a readable list of app names.

• Open Pause and go to the protection settings to open the app picker.
• Pick individual apps, whole categories, or supported web domains.
• Save your selection, then confirm protection is switched on.
• To change your mind later, return to the same screen and edit or clear the selection.

Some system apps and certain categories cannot be selected. That limit comes from iOS, not from Pause.

Recording a Past Self message needs camera and microphone permission. If recording does not start, check iOS Settings → Pause and confirm both are allowed.

Recordings are stored in Pause’s own storage area on your iPhone. Deleting a recording in the app removes it, and deleting the app removes all of them.

Pause Pro has not launched yet, so there is nothing to purchase at the moment. The guidance below applies once subscriptions are available.

Billing. Apple handles all payment, billing and receipts. Pause never sees or stores your payment details.

Restore purchases. If you reinstall Pause or move to a new iPhone, sign in with the same Apple ID used for the purchase and use the Restore Purchases option in the app to bring the subscription back.

Cancel. Open iOS Settings, tap your name, then Subscriptions, select Pause, and choose Cancel Subscription. Cancelling stops future renewals; access continues until the end of the paid period.

Refunds. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue App Store refunds directly, but tell us what went wrong and we will help where we can.

Send bug reports to annamoni2011@gmail.com with “Bug” in the subject line. The most useful reports describe the exact steps that trigger the problem and whether it happens every time.

If the issue involves protection not applying, please also note whether Screen Time authorization was granted and whether the affected app was part of your selection.

For anything about what Pause stores, or to request deletion of your website waitlist entry, email privacy@pause-app.example from the address you signed up with.

The full detail is in the Privacy Policy, and the rules for using the app are in the Terms of Use.